Scale Follow-up of Discharged Patients
Provide support of discharged patients to reduce readmissions, drive appointments to in-network providers, and improve patient experience.
How it works
Multistep Coordination for Comprehensive Follow-up
Call & Screen Patients
Call discharged patients to screen for clinical needs or barriers to access care. Lena AI can offer assistance to schedule a follow-up appointment.
Schedule with Clinic
Lena can directly schedule the patient or coordinate across networks by calling external clinics to get the patient a prompt appointment.
Patient Confirmation & Reminders
Lena offers patients a reminder text or call to reduce no-shows and identify barriers prior to the appointment.
Navigate patients to specialty care
Schedule patients with in-network specialists or primary care providers to prevent leakage and improve prompt follow-up care.
Capture conversation data and extract insights
Use conversational AI to gather data, screen for needs and understand patient barriers to triage and take action.
Multilingual and culturally competent
Speak patients in their language to effectively communicate. Translate to english for documentation and for care team insights
